[PDF.99yg] The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

[PDF.pq61] The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook:  Keith Dawson epub
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 | #1598193 in Books |  CRC Press |  2003-11-20 |  2003-11-20 | Original language:English | PDF # 1 |  9.00 x.64 x6.00l,.93 | File type: PDF | 280 pages

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||0 of 0 people found the following review helpful.| Great place to start|By Dr. Ryan|We're in the process of planning an outbound sales call center. This book did a good job explaining the process from introductory elements, like space planning, to telco planning, to later stage descriptions and applications of advanced technologies like predictive dialing and CRM.

Best practices and interesting little factoids are po|About the Author|Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

You can specify the type of files you want, for your device.The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center   |  Keith Dawson. A good, fresh read, highly recommended.

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